Service Agreements & Sales Support Associate

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$60,000.00/yr - $68,000.00/yr

Service Agreements & Sales Support Associate

We are seeking a detail-oriented, customer-focused professional to support our Global Service and Sales Operations teams in the preparation, administration, and management of service and maintenance contracts. This role involves drafting and tracking contract proposals, coordinating with internal stakeholders, and ensuring customers receive accurate and timely contract support. The ideal candidate will be proactive, organized, and capable of working independently while collaborating across departments to improve contract renewals, upsell opportunities, and customer satisfaction.

• Prepare, review, and administer service contracts and maintenance warranty renewal proposals.
• Collaborate with Sales, Service Engineering, and Finance/Accounts Receivable (AR) to ensure accuracy in contract terms, pricing, billing schedules, and compliance.
• Manage customer account records, contract data, and renewal pipelines in CRM/contract management systems.
• Communicate with domestic and international customers regarding warranty renewal options, service coverage, and payment schedules.
• Assist in analyzing contract performance metrics to identify upsell/cross-sell opportunities and improve warranty renewal conversion rates.
• Support service teams by ensuring coverage alignment and accurate hand-off of signed contracts to operations.
• Resolve issues related to technical support, customer billing, and contract administration in coordination with internal teams.
• Maintain accurate documentation and support audits of contract agreements.

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• 2+ years of experience in service contracts, maintenance agreements, sales operations, or customer account administration.
• Experience with CRM, ERP, or contract management software (Salesforce, Oracle, SAP, etc.) a plus.
• Strong attention to detail and ability to manage multiple priorities under tight deadlines.
• Excellent written and verbal communication skills, with strong customer service orientation.
• Proficiency in Microsoft Excel/Google Sheets for tracking, reporting, and analysis.

• Knowledge of service/maintenance contract structures, warranty policies, or subscription models.
• Experience supporting global or regional sales/service teams.
• Ability to interpret contract terms and conditions and explain them clearly to customers.
• Strong problem-solving skills and a proactive, team-oriented mindset.

The salary range for this position is $60k - $68k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

FULL-TIME/PART-TIME Full-Time

LOCATION Palo Alto, CA (HQ)

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals. At the heart of it, innovation is a fundamental cornerstone of our culture. We believe new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us.

Join us for an opportunity to grow and make an impact.

At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• The support, recognition, and room to grow their careers within Sciton.
• Empowerment to develop their creative genius and encouragement to be lifelong learners.
• Incentives for creativity and innovation across the organization.

Note:

The following items are for internal reference and do not form part of the external job description.