Reservation Agent

Description of the role:

The Reservation Agent is responsible for handling reservations and inquiries for our esteemed guests at The Sheraton Palo Alto. As a Reservation Agent, you will play a vital role in providing exceptional customer service and ensuring a seamless reservation process for our guests.

• Assist guests in making reservations via phone, email, or in person
• Provide accurate information about room availability, rates, and hotel amenities
• Ensure reservations are entered correctly into the system
• Handle special requests and ensure guests' preferences are accommodated
• Answer and resolve guests' inquiries and complaints in a timely manner
• Maintain a positive and professional attitude while interacting with guests
• Other duties as assigned by management

• Prior experience in a customer service role preferred
• High school diploma or equivalent
• Excellent communication and interpersonal skills (good typing skills)
• Ability to multitask and work in a fast-paced environment
• Proficiency in using reservation and hotel management systems
• Attention to detail and ability to handle confidential information
• Flexibility in working shifts, including weekends and holidays
• Must be eligible to work in the United States

• Competitive hourly compensation
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holiday benefits
• Discounted hotel rates worldwide

The Sheraton Palo Alto is a renowned hotel situated in the heart of Palo Alto, California. We pride ourselves in delivering exceptional hospitality to our guests and ensuring their comfort and satisfaction. With our luxurious accommodations, state-of-the-art facilities, and dedicated service team, we strive to create memorable experiences for all our guests.

EEOC Statement:
The Sheraton Palo Alto is an equal opportunity employer. We value diversity and strive to create an inclusive and welcoming work environment for all team members. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.