Electromechanical Repair Specialist

The Electromechanical Repair Specialist needs the ability to test and debug advanced, client-designed equipment like high-resolution cameras, mechanical frames, cables, and geolocation hardware, as well as completing on-demand engineering tests and producing technical solutions. Take on project management tasks, analyze common hardware failures, and help create and maintain technical documentation. Act as a subject matter expert for global hardware troubleshooting and repair procedures.

Identify and address technical knowledge gaps within the team. Work closely with regional tech leads to improve processes and troubleshoot intermittent faults.

• Assist engineering teams in testing advanced client-designed equipment such as high-resolution cameras, mechanical frames, cables, and overall geolocation equipment when required and agreed by the team lead.
• Manage field support technical projects.
• Analyze common hardware failures by testing and debugging specific client-designed electronics equipment.
• Support the development of documentation of test procedures and reports for new and existing hardware/components.
• Audit and maintain knowledge resources with accurate and useful information.

Perform the role of an SME in the review process of hardware support troubleshooting and repair procedures at a global scale. This includes:

• Monitoring the technical standards of the field support team globally.
• Identifying technical knowledge gaps and working with the leads to address those needs.
• Identifying patterns of service-affecting failures to develop technical or process improvements.
• Being fully aligned with the Global and Regional Leads on current field support workflows, project requirements in order to participate in process improvements.
• Identifying common intermittent faults and analyzing cause and repair.

• At least 3 years of relevant work experience.
• Must have the ability to travel, often on short notice.
• Must have a valid passport or the ability to obtain one within 6 months.
• A clear driving record (MVR) and the ability to operate motor vehicles.
• Expert knowledge of and experience with hand tools, light power tools, types and application of hardware, measuring tools and techniques, basic automotive repair, understanding of wiring diagrams, electronics repairs. Intermediate knowledge of Linux.
• Working knowledge of ticketing systems, Gmail and Google Calendar, basic spreadsheet tasks (Google Sheets, preferred), moderate to advanced automotive repair.
• Familiarity with various testing techniques and great hardware troubleshooting skills.
• Hardware troubleshooting, installation and warehouse management.
• Familiarity with vehicle parts, computer parts, camera parts, PCB etc.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly-changing environment.
• Strong problem-solving skills and excellent attention to detail.
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving.