Patient Admin Specialist - Palo Alto, California

Where patient experience starts—with you

Now Hiring:
Patient Admin Specialist

Schedule:

Day Shift, M-F | 8a-5p

Duration: 13 weeks | Locations in Palo Alto, Los Gatos and Redwood City

Key Responsibilities:

• Primary function is data entry and front desk patient check in and out

• Responsible for greeting and welcoming patients and assisting with initial questions regarding appointments, payments, and scheduling

• Answer multi-line phone, screen and route calls, take messages for staff and physicians

• Assure that appropriate verifications and authorizations are complete before patient sees provider

• Provide doctor-patient support using reference documents and tools

• Communicate with providers regarding scheduling preference and ability to respond to urgent patient needs

• Answer non-clinical patient messages, escalating where appropriate

• Manage and distribute faxes, mail, and filing of clinic specific documentation

• Will support all administrative tasks related to the daily operations of the clinic

License and

Certifications:

• Must have Customer Service skills, organization, communication, problem solving, time management, attention to detail, teamwork, ability to multitask and learn quickly

• Must be familiar with:
  Epic, MS Outlook, & MS Teams

• Must have experience with high-volume scheduling, requesting records, patient relations, customer service and coordinating with medical office

• High School Diploma/GED Required

Pay:

• $29.00 per hour

Pay Details: $29.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.