Senior User Researcher

The User Research team is part of Rubrik's Design team and works across many types of product initiatives at Rubrik to more effectively and efficiently deliver products and experiences that fulfill user needs. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact how organizations around the world manage and protect their data.

In addition to conducting research, we also enable our teams (engineers, product managers, designers, sales, etc.) to learn and apply research skills. You will play a role in shaping how we build research as a core competency across Rubrik and define how we put users first when conducting research.

Our Product Design Medium Page

As our company and products grow rapidly, it is crucial to scale the user experience of our product and our team in the right way and with the right people. Every hire counts!

At Rubrik we pride ourselves in having a very customer centric product, from the CEO across all the different roles, and this in turn has helped us win the market so quickly and become one of Silicon Valley’s fastest growing companies.

We’re looking for a Senior User Researcher to join our team. In this role you’ll work closely with Product Designers, User Researchers, Product Managers and Developers bringing customer insights into every phase of the product development process, ensuring all the stakeholders have the data they need to build the next generation of Rubrik’s customer centric products and services. You’ll have the opportunity to influence product direction and address unmet customer needs in this exciting and rapidly growing space.

Our research work ranges from formative, evaluative studies, rigorous usability studies, to data analytics. You should have broad skills in user research, product research, and design research methods and a thorough understanding of qualitative and quantitative research concepts.

• Help set the bar for a consumer grade design
• Create a deep understanding and empathy for our target customers through field research, surveys, personas, and other methods that you identify to be most effective
• Work closely and in full collaboration with design, dev, and product teams to identify research topics, and build a research roadmap; communicate and refresh on a regular basis to ensure relevancy
• Ability to identify appropriate methodological framework given the problem space and/or research question
• Ability to independently manage research recruitment and scheduling logistics
• Ability to work within time constraints, shifting and competing priorities and schedules
• Ability to synthesize findings and make design/product recommendations
• Ability to develop metrics that appropriately reflect the user experience quality of a feature, product, or system
• Communicate results and recommendations, and advocate on behalf of our customers

• 4+ years experience working within an enterprise company, researching consumer, enterprise and/or mobile user experiences
• End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting and analytical tools) across multiple products areas and departments
• Experience with managing a complex workload and prioritizing in accordance with business priorities
• Experience with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams
• An online portfolio or work samples will need to be provided

• B.A/B.S or MS / Phd in Human Factors, Cognitive Psychology, HCI, or a related field

If you’re up for the amazing challenge of setting a consumer-grade bar for enterprise design, this could be the role for you. Please send us your resume and a link to your work!