Technical Specialist

Experience: 10+ Years
Skill Sets: Cisco Routing/Switching/Wireless/Voice & Security, Aruba Networking & Security, Palo Alto & Fortinet Network Security Platforms
Certification:
Responsibilities:
Project Implementations:
Project Planning:

• Requirements Gathering: Collaborate with clients, project managers, and other stakeholders to understand the specific technical requirements and objectives of each project. This includes assessing current infrastructure, defining technical goals, and determining the implementation methodology.
• Solution Design: Work closely with solution architects/ Pre-Sales team to design and document the technical architecture of the solution, ensuring it aligns with client requirements and best practices. This will involve creating high-level and detailed design documents.

Deployment and Configuration:

Key Responsibilities:

• Installation, management, and maintenance of the enterprise-wide LAN, WAN, Wireless and network security infrastructure.
• Implement and support Cisco IPT Solutions, SBC-MS Teams Integrations
• Implement & Support Cisco Enterprise Switching & Routing
• Implement & Support ARUBA Networking & Security Solutions
• Building HLDs, LLDs & Structured Project Documentation on the focus areas mentioned.
• Configuring and maintaining Security Profiles on devices Guidelines and procedures to deploy firewalls from scratch to running security improvement projects.
• Secure network systems by establishing and enforcing policies and defining and monitoring access.
• Identify necessary security configurations required for recommended security standards and best practices.
• Evaluate, test, recommend, and implement specific network solutions.
• Troubleshoot the most complex network issues as Level 2/3 engineering support.
• Implement, manage and configure Cisco Wireless Solution.
• Schedule upgrades and collaborate with network architects on network optimization.
• Ensure thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams.

Ongoing Support and Optimization
:

• Provide post-deployment support, troubleshooting, and optimization to ensure that security solutions continue to meet evolving threats and business needs.
• Conduct regular reviews and assessments to identify areas for improvement and enhancement. Document the findings and recommendations.

Testing and Validation:

• Functional Testing: Perform comprehensive testing to ensure that all components of the solution function as intended. This includes unit tests, system tests, and end-to-end validation.
• User Acceptance Testing (UAT): Facilitate UAT sessions with the client, ensuring that the solution meets their expectations and that any issues are addressed promptly.

Documentation and Training:

• Technical Documentation: Develop and submit detailed documentation for all implemented solutions, including architecture diagrams, configuration guides, and troubleshooting manuals.
• End-User Training: Provide training sessions and materials for client teams to ensure they can effectively operate and maintain the new systems. This may include creating user manuals, conducting workshops, and offering post-deployment support.

Technical Support Services:

Incident Management:

• Issue Identification: Provide support for the issues reported by Customers. Quickly identify and resolve the issue based on its impact and severity on business operations.
• Troubleshooting: Perform in-depth analysis to diagnose the root cause of technical problems. This involves reviewing system logs, running diagnostic tests, and using various monitoring tools to pinpoint issues.
• Resolution: Implement appropriate solutions to resolve technical issues promptly. This will involve applying updates, reconfiguring systems, restoring configuration backups, or escalating to specialized teams if necessary.
• Documentation: Record all incidents, actions taken, and resolutions in the ticketing system. Ensure that incident records are detailed and up-to-date for future reference.
• Root Cause Analysis (RCA): Conduct thorough root cause analyses for recurring issues or major incidents. Identify underlying problems that may not be immediately apparent during initial…