IT Network & Systems Administrator

Supports, maintains, and troubleshoots the City of Bryan’s enterprise network, server, and telecommunications infrastructure. This role ensures the reliability, security, and performance of systems that support citywide operations, including public safety, utilities, and general government services. Responsibilities include administering virtual and physical servers, managing network hardware and connectivity, monitoring system health, and responding to incidents and service requests. Works closely with internal departments and external partners to deliver stable, secure, and efficient technology services.

• Designs, installs, configures, and maintains enterprise servers, virtualization platforms, storage systems, and core network infrastructure to ensure high availability, security, and performance for City operations.
• Performs daily administration of network and server environments, including monitoring, troubleshooting, backups, patching, firmware updates, capacity planning, and preventive maintenance.
• Manages system software, server operating systems, directory services, VoIP systems, camera systems, and other enterprise applications supporting municipal departments.
• Implements and enforces cybersecurity practices by applying security controls, monitoring threats, managing access, and following established policies, procedures, and compliance requirements.
• Participates in evaluating and selecting hardware, software, cloud services, and network solutions; provides recommendations based on technical requirements, security considerations, and cost-benefit analysis.
• Diagnoses complex issues involving interoperability between servers, networks, applications, telecommunications, and user workflows; works collaboratively to restore service and prevent recurrence.
• Creates and maintains accurate technical documentation including network diagrams, system configurations, backup procedures, and compliance‑related records.
• Provides timely support for incidents and service requests; participates in an after‑hours on‑call rotation and responds to emergency issues as needed.
• Demonstrates regular, reliable attendance and commitment to City service standards.
• Performs other related duties as assigned.

• Bachelor’s degree in Computer Science or a similar field of study plus at least two (2) years of related experience;
  or an Associate’s degree in Computer Science or a similar field of study plus at least four (4) years of related experience;
  or an equivalent combination of related education, experience, certification, and training may also be considered.
• Experience supporting municipal government applications is a plus.

Knowledge of:

• LAN / WAN design, system and network administration, routing/switching concepts, and enterprise infrastructure support.
• VoIP systems management, implementation, and troubleshooting.
• Cloud platforms and services, including Microsoft Office 365 administration, security, and integration with on‑premises systems.

Ability to:

• Operate, install, maintain, configure, and troubleshoot a variety of highly technical computer equipment and peripherals.
• Present ideas in business‑friendly and user‑friendly language.
• Take the initiative to learn individual job tasks and continue to broaden knowledge levels by willingly accepting new responsibilities and attending training to advance skills.
• Work independently and/or with limited direction, as well as cooperatively in a team environment.
• Organize workload; establish priorities; and meet established deadlines and standards of work output.
• Maintain the confidentiality of sensitive files, data, and materials accessed, discussed, or observed while working with City staff.
• Work efficiently in a fast‑paced environment subject to frequent interruptions.
• Work outside normal business hours as needed.
• Prepare clear, concise, and complete correspondence, reports, and other written materials.
• Anticipate, identify, and effectively resolve various issues and problems.
• Comply with City and department administrative directives, policies, and procedures.
• Demonstrate satisfactory work performance and regular,…