Sr UX Researcher

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

In this role you’ll join a diverse group of user researchers on a mission to help SAP users become efficient  are primarily located in Palo Alto, California and Walldorf, Germany. Our backgrounds span several areas such as cognitive science, human factors, design and business. Our insights impact many lines of business across SAP and millions of users across the globe.

We are looking for a senior user researcher to specialize in delightful user experiences across SAP. You'll collaborate closely with cross-functional teams to provide the user insights that power intuitive and user-centric experiences that set a high standard for user engagement and satisfaction. You’ll collaborate closely with product managers, designers, and engineers to integrate research findings throughout the product lifecycle. Additionally, you will play a pivotal role in fostering a research-driven culture across the organization, ensuring every important decision is backed by a deep understanding of our users.

You have substantial experience in user research, with comprehensive expertise in both qualitative and quantitative methodologies. You have a proven ability to translate data into clear, actionable insights that drive product strategy and design. Strong communication and presentation skills are essential, as you'll need to convey research findings to a variety of stakeholders, including design leadership and executives. A passion for user-centered design and a commitment to staying current with industry trends and best practices will be critical in ensuring the success of our products and the satisfaction of our users.

• Develop working relationships with product and design teams to gain an understanding of the product portfolio and existing end-to-end experience
• Lead proactive research efforts to uncover opportunities for innovation and differentiation in the current customer experience
• Work with product teams to shape insights into a narrative to explain where problems and opportunities in the experience are, and what collaborations across the business are needed to act
• Collaborate with product and design leaders, as well as leaders across the business (e.g. professional services and customer support) to create strategies to improve the end-to-end customer experience

• Advanced degree in a relevant HCI field
• 5+ years of experience in user research across product development lifecycle stages
• Proficient in a wide variety of user research methods and able to mix and apply methods to answer research questions
• Excellent communications skills; fluency in English is required
• Strong data synthesis/analysis and data storytelling skills
• Experience with B2B software a plus

Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of researchers, designers and content strategists who thrive on collaboration and creativity to make a significant impact on millions of users worldwide, ensuring they have the best possible experience with our products. We value fresh perspectives and bold ideas, encouraging everyone to contribute their unique strengths.

If you're passionate about user experience and eager to innovate, join us in shaping the future of user onboarding and learning to the next level at SAP.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has…