ITSM Manager: Incident & Champion; Onsite
Listed on 2026-10-07
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IT/Tech
IT Support, Systems Administrator, IT Project Manager
Cognizant in Palo Alto, CA is seeking an IT Service Management (ITSM) Manager to oversee daily ticket operations across multiple IT teams onsite. The role focuses on incident, problem, change, and major incident management, with emphasis on SLA performance and backlog reduction.
You will coach Level 1 staff, build knowledge base, drive CSI, and collaborate with engineering to automate repetitive requests. Compensation ranges from $99,000 to $116,000 with eligibility for Cognizant's annual
As a ITSM Manager:
Incident & Change Champion (Onsite), you will play an important part at Cognizant in Palo Alto, CA, United States.
This is a genuine role to take on the ITSM Manager:
Incident & Change Champion (Onsite) role at Cognizant.
We invite applications for the ITSM Manager:
Incident & Change Champion (Onsite) position located in Palo Alto, CA, United States.
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