Associate IT Support Engineer
Listed on 2026-10-17
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IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
* This is a long-term contract role which will be 100% onsite in Palo Alto, CA.*
Daily IT & Network Operations
-Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
-Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).
Employee Technical Support (L1/L2)-Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
-Resolve hardware, software, and system access issues in a timely manner.
-Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
-Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
-Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
Data Backup & Basic Security-Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
-Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.
QUALIFICATIONS:- Five+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
- Proficiency with troubleshooting Windows and macOS operating systems.
- Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
- Experience managing cloud-based office suites (O365 or Google Workspace).
- Experience with SaaS application administration, including user provisioning, access management, permissions, configuration, and day-to- day application support.
- Ability to coordinate support for specialized functions, such as meeting room and AV support, when appropriate.
- Strong communication and interpersonal skills, with the ability to effectively support users, explain technical concepts clearly, and provide professional, responsive customer service.
- Bilingual in Chinese/Mandarin is strongly preferred.
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