Founding Technical Support Architect
Listed on 2026-10-18
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IT/Tech
IT Support, Technical Support, Cybersecurity, Systems Engineer
Crux AI, a Palo Alto-based AI infrastructure company, seeks a founding Technical Support Lead to establish and own the customer technical support posture, case management, and the tech stack from zero. You will report to the CTO and bridge enterprise customers with backend engineering, building a Direct-to-Expert model with 24x7 coverage.
You will triage complex issues, create runbooks, and scale the team while embedding AI-driven diagnostics and SLA-aligned communications.
For the Founding Technical Support Architect position at Crux, Inc., we are reviewing applications now.
The following role is for a Founding Technical Support Architect with Crux, Inc.
Our team is growing, and we are hiring a Founding Technical Support Architect in Palo Alto, CA, United States.
This role is for the Founding Technical Support Architect role at Crux, Inc.
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