Translation Program Coordinator

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you.

Join us on our mission to heal humanity, one child and family at a time.

This paragraph summarizes the general nature, level and purpose of the job.

The Translation Program Coordinator is responsible for developing, coordinating and managing translation services, for training and assessment of staff, interns and volunteers for translation services. Conducts medical and general interpreting/translating for staff, patients, and families for Stanford Health Services and other contracting institutions. Ensures translation process is followed according to department guidelines.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Conducts translating proficiency testing for all full and part-time interpreter employees and interns.
• Coordinates workflow of all translation assignments, including delegating translation assignments and ensuring successful completion of all assigned projects.
• Develops language/translation courses for interns.
• Develops policies, financial planning and organization of the translation program.
• Edits all translations providing feedback to the translation team including monitoring the translators' performance and providing feedback.
• Ensures translation process is followed according to department guidelines.
• Handles requests for translations from external customers including other hospitals, pharmaceutical companies and outside institutions.
• Communicates and manages the procedure, payment, and delivery timeframe.
• Coordinates with outside contractors for certain languages and establishes working relationships with contractors and vendors.
• Responsible for invoicing, billing and collection upon delivery of final product for external customers.
• Handles requests for translations from the hospital units and clinics and assigns work orders to in house translators.
• Must possess high verbal and written skills in both English and the appropriate language.
• Organizes educational translation meetings and prepares presentations on translation topics such as grammar, punctuation, medical terminology, etc. in staff meetings.
• Performs all functions listed under the job description for interpreter/translator.
• Responsible for Translation quality including edits to all Spanish translations including format, grammar, syntax, usage, spelling, etc.
• Reviews delivery of assignments of electronic files and ensures fonts are legible (Asian, Arabic, Russian languages).

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelors degree in translation and interpretation from an accredited college or university.

Experience: Three (3) years of progressively responsible and directly related work experience.

Licensure/Certification: ATA (American Translator's Association) certification. ATA certification may be waived with a Master's degree in translation and interpretation.

• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.
• Ability to maintain confidentiality of sensitive information.
• Ability to remain calm under pressure and apply sound judgment. Ability to solve problems and identify solutions.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.
• Knowledge of Medical…