Operations Enablement Lead

Cognizant is a leading provider IT and BPO services, providing critical initiatives to a variety of global clients. The Hardware Operations team is a part of a high profile client project that provides interactive panoramas from positions along many streets in the world. Hardware Operations is responsible for building, testing, deploying, and maintaining imagery hardware and sensors used on different platforms.

The Operations Enablement Lead is responsible for optimizing cross-functional programs and enabling efficient, scalable, and compliant operations. Overseeing multiple operational teams — including facilities, inventory, fleet, procurement, and product lifecycle management — the role will work closely with the Technical Enablement Lead and Biz Ops Lead to ensure strategic alignment, cascading and meeting of objectives, standardization, and achieving performance targets.

This role combines program leadership and operational excellence to drive consistency, transparency, and collaboration across diverse work streams.

• Lead and coordinate cross‑functional initiatives to enhance operational efficiency, cost‑effectiveness, and service delivery.
• Collaborate with process owners across different regional and functional teams to facilitate effective process development.
• Translate overarching strategic objectives into actionable programs, complete with defined milestones, clear accountability, and measurable outcomes.
• Oversee delivery across diverse domains, ensuring the alignment of priorities, resource allocation, and timelines.
• Proactively manage risks, dependencies, and change management efforts to guarantee seamless program execution.
• Harmonize processes and standards across different workflows.
• Identify and implement opportunities for automation, workflow efficiency, and improved data visibility.
• Facilitate communication across leadership and delivery teams to ensure transparency and shared accountability.
• Lead cross‑team working groups to address systemic challenges, remove silos, and accelerate program outcomes.

• Establish and monitor operational KPIs, using data‑driven insights to guide continuous improvement.
• Create and manage Quality framework and associated quality policies across multiple workflows within the Hardware Operations program.
• Develop a review and feedback mechanism to continuously improve and update our processes and ensure lessons learned and evolving best practice (including external best practices) are adopted.
• Define and implement unified processes for managing materials, equipment across all operational sites to eliminate manual work and delays through automation and structured planning.
• Lead engineering and operational change management initiatives, ensuring process updates are clearly documented, communicated, and adopted by all impacted teams (e.g., changes stemming from Product Lifecycle Management).
• Proactively identify process bottlenecks and inefficiencies, developing and leading improvement projects to maximize asset utilization and reduce operational waste.

• Serve as the process expert for supply chain functions, providing guidance and analysis on procurement, logistics, and inventory strategies to support field execution needs.
• Enhance coordination between logistics, procurement, finance, and field teams to build a robust and resilient operational supply chain.

• Manage and coach the regional site leads and coordinators to ensure the overall functioning of the sites, collaboration with global and regional leads and teams to identify needs and risks.
• Collaborate with the client on understanding needs and priorities for each site.
• Ensure relevant health and safety processes are in place across all sites.

• Manage and mentor globally dispersed teams and leads, fostering collaboration and professional growth.
• Promote a culture of enablement, continuous improvement, and data‑informed decision making.
• Champion collaboration and shared accountability across teams and geographies.