Executive Administrator, Stanford Medicine Center Improvement

Overview

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The Stanford Medicine Center for Improvement (SMCI) is a pioneering, cross-institutional center inclusive of all members of the Stanford University School of Medicine, Stanford Health Care, and Stanford Medicine Children’s Health. Launched in 2019, SMCI’s mission is to “become the best at getting better” by advancing the science of improvement in healthcare, nurturing talent, and driving measurable value for patients.

• Oversee the management of SMCI staff and affiliates (technically, operationally, and administratively), including planning and directing the activities of SMCI; monitoring projects for timely completion and quality.
• Organize and provide leadership for SMCI performance improvement activities and training. Oversee the planning, execution and integration of initiatives and activities related to SMCI operations and goals.
• Lead and/or collaborate in program management of SMCI operations including Advanced Course in Improvement Science, annual Lean Healthcare Academic Conference planning, SMCI Quality Symposium, SMCI Lecture Series, SMCI newsletter, SMCI website, SMCI-related grant programs, and SMCI membership.
• Assess processes to determine how to reduce rework, improve quality, improve efficiency, increase revenue and/or improve the ability to deliver desired services or outputs within SMCI programs and activities.
• Oversee SMCI educational programs and SMCI convenings, including planning, execution, and evaluation for improvement opportunities.
• Provide direction and oversight to SMCI collaborators to execute on SMCI strategic direction.
• Develop and maintain local and national contacts and collaborators in healthcare improvement in service to growing the center reputation and national impact.
• Other duties may also be assigned.

• Master’s degree in Science, Engineering, Accounting, Finance, Business, or other related field preferred.
• Demonstrated track record of successful healthcare improvement leadership and program building.
• Able to easily facilitate strategic visioning all the way through execution.

Bachelor’s degree in Science, Engineering, Accounting, Finance, Business, or other related field and 10 years of progressively responsible, relevant process improvement leadership experience or combination of education and relevant experience. At least 5 years of experience leading complex projects. At least 2 years of experience directly supervising teams.

Mastery and experience using and applying process improvement best practices /techniques, Lean Six Sigma, and project management skills in a structured project environment. Demonstrated experience modeling business processes using a variety of tools and techniques. Ability to work with little or no direction in environments resistant to change or unable to change quickly. Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods.

Excellent influence management skills, including the ability to manage senior management and other key stakeholders. Ability to work across multiple, distributed, siloed, functional groups. Exceptional enterprise-wide vision, seeing the big picture, recognizing critical details, and dealing with ambiguity. Strong aptitude for understanding organization operations and culture and the related functional capabilities of implemented enterprise applications (custom and off-the-shelf). Strong proficiency in Microsoft Office, Google Suite, and software applications involving dynamic models and process flows.

Expert ability to effectively facilitate a training session, one on one, or with a group.

Lean/Six Sigma Black Belt Certification or other recognized change/process certification.

• Constantly perform desk-based computer tasks.
• Occasionally stand, walk, use a telephone, lift, carry, push and pull objects that weigh up…