Patient Care Manager; RN - Endocriniology

About the Company

As the Patient Care Manager in the Medical Specialty Clinic, you’ll be at the forefront of supporting and delivering care to patients with complex endocrine disorders, including diabetes, thyroid conditions, and adrenal and pituitary disorders. This position offers the opportunity to help shape and improve the clinic’s operations, enabling the team to increase patient access and impact. Our focus is on providing high-quality, comprehensive care with the resources needed to excel.

This clinic is uniquely positioned as a center of excellence within Stanford Health Care, known for its collaborative, high-performing team and a strong foundation of support.

In this role, you’ll oversee a dynamic team of healthcare professionals, including Staff RNs, Patient Care Coordinators (PCCs), and Advanced Practice Nurses. Your direct reports will include Staff RNs, while you’ll work closely with the Supervisor for PCCs and Advanced Practice Nurses to ensure smooth clinic operations and optimal patient outcomes. This supportive environment, full of skilled providers and clinical staff, enables excellent interdisciplinary collaboration and a shared dedication to delivering exceptional patient care.

• Clinical Practice:
  Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s);
  
  coordinates nursing activities with those of other services or disciplines. Demonstrates clinical competency in assigned specialty area role models nursing practice consistent with the organizational and department mission, vision and values.
• Communication:
  Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes. Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.
• Fiscal Accountability:
  Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity. Performs variance analysis by interpreting financial performance and identifying key drivers. Identifies unit/capital budget needs in collaboration with physician and nursing colleagues. Plans and implements staff scheduling, position controls and attendance control procedures.
• Human Resources:
  Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy. Ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated. Prepares and conducts employee performance appraisals. Approves transfers, promotions and other decisions affecting employee pay and status. Participates in initiating and documenting disciplinary actions and responding to grievances.
• Leadership:
  Assumes twenty four (24) hour responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities. Plans, organizes and directs short and long term departmental activities in accordance with hospital goals and accrediting organization standards. Provides leadership and direction for the staff in the patient care unit(s) while supporting and actualizing the goals of the department, division, service, and hospital.
  
  Functions as a resource to staff and interdisciplinary team members and interdepartmentally, consults on nursing care and professional nursing practice.
• Performance Improvement:
  Assumes responsibility for accessing and utilizing appropriate data in order to monitor unit operations.…