Patient Services Rep II

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.  Day - 08 Hour (United States of America)
** Education Qualifications
*** High school graduate or equivalent required.
** Experience Qualifications
*** One (1) year of PSR or related experience required.
* Graduate of a Medical Receptionist training program, healthcare experience, or related preferred.
* EPIC experience preferred.
** Required Knowledge,

Skills and Abilities

*** Same as Level I and, in addition:
* Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
* Ability to maintain composure during challenging interpersonal interactions.
* Legible handwriting.
* Basic math skills necessary to collect payments and balance cash drawer.
* Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR.
* Proficient user for clinical computers systems.
* Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
* Ability to work with others in a flexible, cooperative manner.
** Physical Demands and Work Conditions*
* ** Physical Demands
*** Constant Sitting.
* Occasional Walking.
* Occasional Standing.
* Frequent Bending.
* Occasional Squatting.
* Seldom Climbing.
* Occasional Kneeling.
* Seldom Crawling.
* Frequent Hand Use.
* Frequent Repetitive Motion Hand Use.
* Occasional Grasping.
* Occasional Fine Manipulation.
* Frequent Pushing and Pulling.
* Occasional Reaching (above shoulder level).
* Frequent Twisting and Turning (Neck and Waist).
* Constant Vision (Color, Peripheral, Distance, Focus).
** Lifting
* ** Frequent lifting of 0 - 10 lbs.
* Frequent lifting of 11 - 20 lbs.
* Occasional lifting of 21 - 30 lbs.
* Occasional lifting of 31 - 40 lbs.
* Seldom lifting of 40+ lbs.
** Carrying
* ** Frequent lifting of 0 - 10 lbs.
* Frequent lifting of 11 - 20 lbs.
* Occasional lifting of 21 - 30 lbs.
* Occasional lifting of 31 - 40 lbs.
* Seldom lifting of 40+ lbs.
** Working Environment
*** Occasional Driving cars, trucks, forklifts and other equipment.
* Frequent Working around equipment and machinery.
* Seldom Walking on uneven ground.
* Seldom Exposure to excessive noise.
* Seldom Exposure to extremes in temperature, humidity or wetness.
* Seldom Exposure to dust, gas, fumes or chemicals.
* Seldom Working at heights.
* Seldom Operation of foot controls or repetitive foot movement.
* Seldom Use of special visual or auditory protective equipment.
* Seldom Use of respirator.
* Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..
** Blood Borne Pathogens
*** Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks
** Travel Requirements
*** 20% travel:
** These principles apply to ALL employees:*
* ** SHC Commitment to Providing an Exceptional Patient & Family Experience*
* * Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
** Know Me:
Anticipate my needs and status to deliver effective care
* Show Me the Way:
Guide and prompt my actions to arrive at better outcomes and better health
* Coordinate for Me:
Own the complexity of my care through coordination
** Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in
**** all of
**** its policies and practices, including the area of…