Quality Leader, Field Product Quality Excellence

Quality Leader, Field Product Quality Excellence

Join to apply for the Quality Leader, Field Product Quality Excellence role at Siemens Healthineers. This strategic, results‑driven role will lead high‑impact initiatives to improve product and service quality across the customer lifecycle.

What You Will Do

Customer Service Product Quality Support

• Partner with Customer Services teams to identify and resolve product quality issues impacting Non‑conformance Costs during system installations and warranty phases.

• Drive improvements in service delivery and profitability throughout Service Contract periods.

• Analyze service data to identify systemic trends and lead root‑cause investigations and corrective actions.

• Monitor and enhance Customer Excellence KPIs using statistical and analytical tools.

Commercial Product Quality (CPQ) Support

• Support CPQ with analysis of field performance metrics and reliability indicators.

• Translate field insights into actionable quality improvements and inform CPQ escalations.

Cross‑functional Leadership & Continuous Improvement

• Influence and align with teams across Design Engineering, Manufacturing, and Supplier Quality to implement and sustain quality initiatives.

• Help convert Voice of the Customer feedback into targeted quality initiatives.

• Participate in cross‑functional reviews and forums to represent service‑related quality concerns.

• Apply structured problem‑solving methodologies such as Six Sigma, Lean, 8D, PDCA, HPS methodologies and Root Cause Analysis.

• Lead or mentor continuous improvement projects focused on reducing NCC and optimizing service efficiency.

Performance Metrics, Reporting & Communication

• Support the development of standardized, global post‑delivery and product quality data and KPIs.

• Track and report on quality performance, improvements, and NCC reduction progress.

• Communicate effectively with cross‑functional stakeholders to ensure alignment and visibility of quality initiatives.

What You Will Have

• Bachelor’s degree in Engineering, Quality Management, or a related field, or equivalent experience.

• 10+ years of experience in quality management or related roles, or 8+ years with a Master’s degree.

• Strong background in continuous improvement tools such as Six Sigma, Lean, 8D, RCA, and PDCA.

• Excellent analytical and structured problem‑solving skills with the ability to extract insights from complex datasets.

• Proven track record of leading improvement projects and driving organizational change.

• Experience collaborating across engineering, service, and supply chain functions.

• Solid understanding of service delivery models and operational efficiency in a service environment.

• Effective communication and stakeholder management across various functions and leadership levels.

• In‑depth knowledge of quality management standards (e.g., ISO 13485:2016, FDA CFR 820).

• Proficient in Microsoft Office, ERP systems and Data Analytics tools (e.g., Workday, SAP, MES, Power

BI).

• Ability to influence and gain commitment from cross‑functional teams and external stakeholders to drive quality improvement initiatives.

What Will Set You Apart

• Direct Customer Service / Service engineering experience

• Certification in Six Sigma (Green Belt or higher) or equivalent.

• Experience in medical device or healthcare technology industry.

• Familiarity with SAP, Qlik, or other data visualization and ERP tools.

Compensation & Benefits

Base pay range: $154,180 – $231,280. Benefits include medical, dental, vision, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safety time.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status,…