LDO-Licensed Optician-Palo Alto, CA-
Listed on 2026-01-27
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Requisition
Store #: 003309 Lens Crafters
Position:
Full-Time
Benefits/Incentive Information
Pay Range: 25.02 - 39.02
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
CompanyOverview
Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
MajorDuties & Responsibilities
- Welcome all customers, set expectations with customers
- Custom fit glasses & precisely place prescription in lenses
- Acts as a leader in optical acumen
- Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
- Assists team with complex product needs & prescriptions
- Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
- Ability to multi-task, prioritize & manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs & competencies
- Take pride in store appearance, help to keep store clean, attractive & organized
- Inform management of safety opportunities; demonstrates safe work practices
- Resourceful, self‑motivated with a desire for continual learning, improvement & results
- Adhere to company policies & procedure, including discounts, promotions & inventory management
- High School graduate or equivalent
- State Licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPAD/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
- Previous customer service & retail experience
- Seniority level:
Entry level - Employment type:
Full-time - Job function:
Health Care Provider - Industries:
Marketing Services
Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
Referrals increase your chances of interviewing at Lens Crafters by 2x. Mountain View, CA. Salary: $19.50-$25.00 per hour (21 hours ago)
For a reasonable accommodation request or to provide feedback regarding this posting, please call the Essilor Luxottica Speak Up Hotline at or email HRC
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