Store Manager ME+EM Palo Alto, US Luxury Manager Retail Manager Store Manager

The ME+EM Store Manager is an entrepreneurial lover of clothes, who is dedicated to unmatched, luxury customer service, team morale and driving impactful business and customer results. Responsible for overseeing the overall operations and efficiencies of the store, managing team performance and leading by example. Your focus is-born that all store aspects, from inventory management to() merchandising, from store reporting to finance management, are continually running smoothly.

You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos. lounge>

• Understand the store target and relay this to the team in a way to ensure cohesion, achievement, and positive morale.
• Explain how company bonus works and work with corporate office for bonus management.
• Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure the store always has the best chance to achieve optimum results.
• Manage staff uniform and dress code policy.
• Encourage dress code compliance following the policy.
• Display and ensure a high level of telephone etiquette when using the store phone and be able to train others to the same standard.
• Ensure a professional tone is used in all communication: in person, phone, and electronic.
• Coordinate and monitor the activities of the team.
• Lead by example, creating a professional, fair and inclusive working environment.
• Ensure the protection of confidential information to build trust.
• Create a culture of coaching and feedback.

• Be the first point of call for all people related matters within your store and loop in the Senior People Advisor and Head of Retail for regular support.
• Conduct coaching, correction, and disciplinary meetings as necessary.
• Carry out the first stage interviews with the support of the Talent Acquisition Specialist, and ensure the candidate meets with the Head of Retail for the final stage of the recruitment process.
• Carry out in‑store onboarding sessions, setting expectations for the first 3 months and welcoming the new starter to the store.
• Ensure the new starter attends the HR onboarding session.
• Carry out regular feedback meetings: 3‑month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there are performance issues曧.
• Create a monthly schedule effectively to cover both logistics, Visual Merchandising and trading hours.
• Manage staff admin including hours worked against what is recorded in Humanity, ensure regular breaks are taken and casual contractor invoices are correct and submitted in time for payroll.
• Manage staff admin in regard to sickness monitoring, return to work interviews and providing additional and individual support and guidance.
• Keep up to date with company policies and ensure the team are trained in all areas of compliance with the support of the Head of Special Projects US.
• Identify training needs and arrange store training sessions to fill the gaps with the People Manager (Retail) and Head of Special Projects US, or any external resources.
• Delegate tasks in an appropriate manner and follow up their execution.
• Follow company procedures to report any maintenance issues in store promptly.

• Provide the most luxurious customer experience to all who visit the store.
• Be confident in building organic and long‑lasting relationships with customers while training staff to do the same.
• Carry out personal styling sessions with confidence.
• Be aware of the importance of CRM and explain this to the team.
• Understanding the importance of data collection and ensuring applicable state and federal data collection and privacy laws are adhered to.
• Promote where possible the omnichannel experience.
• Confidently offer solutions to customer queries and complaints following the standards set by the Company;
  Escalate serious complaints and queries to the Head of Retail and the Customer Care Team.
• Identify and communicate any trends in requests or ability to enhance the customer experience which may be unique to your store location and clientele to…