Supervisor ME+EM Stanford, US Assistant Store manager Luxury Manager Retail

The Supervisor is a key holder and an integral member of the management team, taking charge of the store in the absence of the Manager and Assistant Manager to ensure consistent operations. In all other circumstances, you ensure the efficient operation of the floor. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach.

You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.

• Be a ME+EM brand representative at all times.
• Provide the most luxurious experience through speed and accuracy.
• Be a key contributor to store KPIs.
• Be confident in navigating the customer experience by suggesting alternatives or fulfilling their product requests either within another ME+EM store or online.
• Display exceptional confidence with styling, outfit building and recommendations.
• Carryout personal styling sessions with confidence.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability in store and online.
• Escalate customer complaints to the management team.
• Be an expert with till functions.
• Process transactions and telephone orders confidentially.
• Embrace change and support the roll out of new systems.
• Understanding the importance of data collection and ensuring applicable state and federal data collection and privacy laws are adhered to.
• Display high level of telephone etiquette when using the store phone.
• Ensure a professional tone is used in all communication: in person, phone, and electronic.
• Replenishing stock and keeping the shop floor clean and tidy.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Adapt easily to system changes and understand in-store operational software (till systems, back house systems, clienteling tools, etc.).
• Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved.
• Being responsible for own Health and Safety and ensuring Health and Safety processes are followed in store.

• Open and close procedures within the store as a key holder.
• Be a leader to the team, lead by example and represent the management team.
• Ensures flow of communications with Head Office in the managers’ absence.
• Prioritize and delegate daily tasks to promote smooth running of shop, including organization of the shopfloor, lunches and stock room support.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be confident with processes such refunds or any online procedures.
• Train others on:
  • how to provide the best experience through speed and accuracy.
  • styling, customer approach, how to follow up with customers and product knowledge.
  • shopfloor standards and telephone etiquette.
  • all operational areas in the store, including till function and back of house tasks.
• Be part of the onboarding process for new starter, providing them with support and training.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Coach others with your knowledge.
• Offer solutions to customer complaints or elevate if necessary to the managers.
• Advise on the importance of data collection and ensuring guidelines are adhered to.
• Ensure that the store environment and Visual Merchandising are prioritized daily. Engage others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock, extend to other areas in store
• Follow company procedures to report any maintenance issues in store promptly.

• High School Diploma
• Three (3) years or more of experiences in a customer service role.
• Excellent written and verbal communication and interpersonal skills.
• Superb time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Familiar with Microsoft Office Suite, operational software or related software, preferable.

• Constantly (More than 66% of the time):
  Walk, stand, and lift up to 10lbs
• Frequently (34-66%):
  Reach overhead, stoop, bend, and lift up to 15lbs
• Occasionally (1% - 33%):
  Lift up to 25lbs

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluated reasonable accommodations.

Manager

• Assistant Store manager (Advanced)
• Luxury Manager (Advanced)
• Store Manager (Advanced)
• Store Opening (Advanced)