Case Manager ; Palo Alto Gardens, Posolmi Place

Case Manager I (Palo Alto Gardens, Posolmi Place)

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At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Palo Alto Gardens

Family, Supportive, Senior

Posolmi Place (2 days per week in Sunnyvale)

Family, Supportive

The Case Manager I plays a vital role in engaging supportive housing residents and providing services to help them maintain stable housing and achieve self-sufficiency. The Case Manager I supports residents in supportive housing to retain housing. The Case Manager I also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning.

The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

• Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements.
• Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services.
• Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse.
• Support residents with functional impairments through direct case management and development of independent living skills.
• Facilitate group and individual services, fostering community engagement and supporting residents' personal and professional goals.
• Conduct health screens and wellness checks throughout the year to support resident well-being.
• Collaborate with third-party partners, property management and local agencies to deliver, manage, and evaluate effective services.
• Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards.
• Apply knowledge of Gerontology and experience working with low-income elderly to tailor services that meet the unique needs of the resident population.

• Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools.
• Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations.
• Skilled in relationship-building, active listening, and conflict resolution.
• Highly organized with attention to detail; able to work independently and collaboratively within a team.
• Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care.
• Committed to ongoing learning and staying current with best practices in social services for special needs populations.
• Proficient in Microsoft Office Suite, Outlook, One Drive, Teams, Zoom, Salesforce, and other relevant technology platforms.
• Must pass background checks; possess a valid California Driver’s License, current auto insurance, and reliable transportation.
• Ability to travel between properties.

• M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations…