Case Manager - OSC

Case Manager – OSC at Life Moves

Base Pay Range: $25.50/hr – $38.50/hr

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives neighbors a temporary place to call home while providing intensive, customized case management through site‑based programs and community outreach.

Life Moves Opportunity Services Center (OSC) provides drop‑in services for single adults including food, clothing, laundry/shower facilities, and case management. The OSC Case Manager reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check‑ins, group activities, and overall site coordination.

The position plays a key role in supporting people moving toward safe, stable housing and greater self‑sufficiency.

• Create individualized case plans grounded in each client’s strengths, outlining goals related to housing, employment, benefits, and overall stability.
• Actively support clients with their housing journey, from searching and applying to preparing for long‑term housing success.
• Guide clients through employment readiness, helping them build confidence, skills, and access to job opportunities.
• Assist clients in applying for essential public benefits such as GA, Cal Fresh, and CAPI to strengthen financial stability.
• Provide coaching in budgeting, life skills, and everyday routines to promote independence and self‑sufficiency.
• Connect clients with medical, behavioral health, and community service providers to ensure holistic support.
• Coordinate appointments, referrals, and transportation needs to reduce barriers and keep clients engaged in services.
• Maintain thorough, timely, and accurate documentation in HMIS and internal databases to track progress and outcomes.
• Advocate for client needs when working with partners, landlords, and employers, ensuring fair treatment and equitable access.
• Offer calm, trauma‑informed crisis support and help mediate conflicts to maintain safety and stability.
• Build strong partnerships with community agencies, public systems, and organizations to expand available resources.
• Serve as a trusted liaison between Life Moves and community stakeholders to support coordinated care and information sharing.
• Participate fully in case conferences, training, and supervision to strengthen professional skills and uphold agency standards.
• Assist with daily site operations, including facility inspections, donation coordination, and maintaining organized, safe spaces.
• Lead or support workshops and group sessions that help clients develop practical skills, confidence, and community connection.

• Associate’s Degree preferred, or High School Diploma/GED with 2‑5 years of related experience such as peer advocacy, community outreach, housing services, or homelessness services.
• Comfortable using phones, messaging systems, e‑mail, Microsoft and Google Suites, and databases for administrative tasks, reporting, and outcome tracking.
• Demonstrates empathy, professionalism, and respect.
• Maintains emotional regulation, staying calm and supportive in stressful or crisis situations.
• Uses strong de‑escalation skills when managing conflict or client distress.
• Keeps documentation clear, accurate, and well‑organized.
• Shows strong organizational skills, prioritization, attention to detail, and proactive follow‑through.
• Advocates effectively for clients when navigating systems or accessing benefits and services.
• Identifies and connects clients to housing, employment, health care, and social services.
• Leverages community resources to support client needs and goals.
• Applies strong research and analytical skills to track, resolve, and follow through on client needs.
• Builds and maintains collaborative relationships with community partners and service providers.
• Communicates clearly and works…