Shelter Monitor; San Jose

General Purpose

As a Shelter Monitor/RSC, duties include staying present in all assigned spaces, performing de-escalation, maintaining a safe and clean environment, performing light trash pick-up, serving food, effectively communicating with all guests and staff, maintain any appropriate data collection, performing wellness checks, and performing and recording perimeter checks.

Reports to: Supervisor/Shift Lead and Program Director

Salary: $25 per hour

Primary Duties:

Support clients; register, check-in, monitor, and assess behavior and overall well-being.

Monitor clients’ progress and well-being

Understand the systemic issues that affect low-income and marginalized people.

Ensure the property is secure at all times

Orient new arrivals to shelter protocols and policies

Providing crisis management for clients

Supporting client and facility needs

Fielding questions from clients and responding to requests

Completing Incident Reports as needed and submitting them to the Program Director and Site Director

Providing safety supervision to shelter residents

Overseeing meals and living space

Conducting intakes and discharges

Assist with food distribution

Always maintain a clean and sanitized living environment

Maintains supply list and communicates supply needs to the Program Manager

De-escalate hostile situations

Communicate client or maintenance needs with the Program Manager

Follow daily shelter checklist for the area/s you are supervising

Distributing and collecting client linens for laundering

Overnight RSCs are responsible for washing, folding, and storing linens

Other duties as assigned by management

Communication:

Attend staff meetings to ensure that client’s needs are well represented.

Completes daily log to communicate with other shelter workers and management.

Completes Incident Reports in a timely manner.

Education and Experience:

Experience working in a shelter or other organization that works with the disenfranchised

Effective team player who is non-judgmental and honest

Proficient with PC

Typing and data entry

Good interpersonal and communication skills

Excellent problem-solving skills.

Able to assist the team in identifying potential challenges and providing input to staff.

Understand the systemic issues that affect low-income marginalized people.

Able to observe and assess agitation levels to proactively diffuse potential aggressive situations.

Orient new clients on shelter protocols and policies