Senior AI​/Machine Learning Engineer - Python | TheLoops Palo Alto, California, Research and Development

Senior AI/Machine Learning Engineer - Python | The Loops

• Full-time

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

About The Loops

The Loops, an IFS company, is the first enterprise-grade AI Agent platform built for mission-critical applications and industries. Our AI Agents act as digital coworkers that are governed, secure, always learning, and working 24/7 to drive measurable business outcomes.

As the company grows, it is looking for mission-driven individuals to help deliver the future of AI-powered operations.

As a Senior AI/ML Engineer, you will design, develop, and deploy enterprise-scale AI systems that power intelligent agents, copilots, and autonomous workflows. You will combine strong software engineering expertise with advanced AI/ML knowledge to build scalable, production-grade solutions leveraging LLMs, agent frameworks, retrieval systems, and modern cloud platforms.

In this role, you will work closely with engineering, product, and domain experts to deliver high-quality AI solutions that drive measurable business value. You will contribute to the evolution of our AI platform by building reliable, secure, observable, and scalable systems while helping establish engineering best practices and sharing technical expertise with the broader team.

• Design and implement scalable AI services and platform capabilities that support intelligent agents and enterprise workflows.
• Build reusable SDKs, APIs, orchestration layers, and shared services that accelerate AI application development.
• Contribute to architectural discussions and technical design reviews.
• Develop solutions that meet requirements for reliability, observability, security, and scalability.

• Design and implement production-grade solutions using LLMs, embeddings, RAG architectures, vector databases, memory systems, and agent orchestration frameworks.
• Evaluate and integrate emerging AI technologies, foundation models, and agent frameworks where appropriate.
• Develop prompt engineering approaches, evaluation strategies, and guardrails to improve quality, safety, and reliability.
• Implement evaluation frameworks and AI quality metrics to measure system performance and business outcomes.
• Optimize latency, accuracy, cost, and scalability of deployed AI systems.

• Deliver complex AI initiatives from design through production deployment.
• Apply best practices for testing, CI/CD, infrastructure automation, monitoring, and operational readiness.
• Troubleshoot performance issues and conduct root-cause analysis across distributed AI services and integrations.
• Ensure solutions align with enterprise requirements for governance, compliance, and security.

• Collaborate with engineers, product managers, architects, and domain experts to translate business requirements into scalable technical solutions.
• Provide technical guidance and share knowledge with team members.
• Contribute to technical documentation, design reviews, and engineering best practices.
• Support continuous improvement of development processes, tooling, and platform capabilities.

• 5+ years of software engineering experience, including 2+ years building AI/ML-powered applications in production environments.
• Strong…