Eligibility Advisor

Position: Eligibility Advisor I

Eligibility Advisor I – Texas Health and Human Services (HHSC)

Date:
Dec 12, 2025

Location:

PAMPA, TX

Job Information

Functional

Title:

Eligibility Advisor I

Job Title: Eligibility Advisor I

Agency: Health & Human Services Comm

Department: TW Reg 01 EOAPD

Posting Number: 12098

Closing Date: 01/11/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-B-13

Salary Range: $2,953.25 – $4,365.66

Pay Frequency: Monthly

Shift: Day

Telework: Up to 10% travel

Regular/Temporary: Temporary

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

PAMPA

Job Location Address: 1509 N BANKS ST

Brief

Job Description

This is a temporary position expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

The Eligibility Advisor I works in the Access and Eligibility Services (AES) division, helping vulnerable citizens of Texas with food, medical care, cash assistance and other social services. You will interview applicants and recipients, obtain financial and personal information, enter data into a computer‑based eligibility system, compute and authorize benefits based on eligibility determination, and perform duties as assigned. Must be able to work overtime and in fast‑paced environments.

Essential

Job Functions (EJFs)

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Knowledge,

Skills and Abilities

(KSAs)

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
• Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

Initial Screening Criteria Education

High School Diploma or GED equivalent is required.

Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience

One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist).

Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

Additional Information

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position.

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Field office normal hours of operation are Monday‑Friday 8:00 am to 5:00 pm. Employees may be required to work overtime and weekends.

Applicants selected for hire must pass a fingerprint criminal history background check.

Applicants may not have a history of substantiated fraudulent activity against HHSC or its programs. Those with a non‑fraud over payment and outstanding balance must agree to repay the balance.

ADA Accommodations

HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.

Pre‑Employment Checks and Work Eligibility

Applicants may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work.

Telework Disclaimer

Positions may be eligible for telework but are subject to state and agency policies and supervisor discretion.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Government Administration

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