Manager Front Office

Manager Front Office at Hilton Grand Vacations

Hilton Grand Vacations is seeking a versatile Front Desk Manager to join our Bayside Resort, a Hilton Vacation Club property.

Our culture is built on crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Team members are the heart of what we do, and their talent, passion, and dedication fuel our success.

• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Paid Parental Leave
• Numerous learning and advancement opportunities
• And more!

• Lead the front office team by creating a positive work environment.
• Manage day‑to‑day staffing needs, plan and assign work, and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversee and determine the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintain a positive, collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

The Front Desk operates 7 days per week. The Front Office Manager may work varying shifts, including weekends and public holidays.

• 3-5 years of related experience
• 2+ years management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience required
• Ability to lead each field of the department independently
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner

Our dedication to excellence is recognized by accolades such as Newsweek’s Top 100 Most Loved Workplaces®, Stevie Awards, Linked In Top Companies, and Great Place to Work certification.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level
:
Mid‑Senior level
Employment type
:
Full‑time
Job function
:
Other
Industries
:
Hospitality

Location:

Panama City Beach, FL
Pay Range: $15.81‑$30.94 per hour