RC Hospitality Solutions - F&B Outlet Captain

Overview

RC Hospitality Solutions is one of few well-established and influential management companies in Northwest Florida, managing HOAs, resort activities, and food and beverage in some of the largest properties in Northwest Florida. Associates will tell you:
We work hard to exceed expectations in any community we do business in. We are committed to our values of Integrity, Teamwork, Accountability, Service, Loyalty, Respect, and FUN!

• This position is responsible for the daily supervision and direction of outlet service staff.
• Assist in developing, implementing, and maintaining quality standards for outlets.
• Interact with guests to ensure a positive guest experience; daily supervision and direction of outlet service staff; assist in developing, implementing, and maintaining quality standards for outlets.
• Interact with guests to ensure a positive guest experience.
• Ensure that meals are being served professionally and promptly by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints.
• Monitor and supervise setup and maintenance of room service area to ensure it is up to standard. Ensure availability of manpower, supplies, and equipment to ensure a positive guest experience.
• Assist in hiring, scheduling, supervising, and controlling cashiers, supervisors, greeters, servers, and bus attendants. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
• Assist in the completion of reports on production and necessary requisitions. Assist in the regulation of the distribution of necessary supplies.

Hourly, full time position starting at $18.00/hr

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.
• Must be able to push and pull carts and equipment weighing up to 150 lbs. occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Finger dexterity to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Education
High school or equivalent education required.

Experience
Minimum two years food and beverage service background required.