Pool Supervisor

About Four Seasons

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

Located on the southeastern coast of the pristine island of Lana'i, lies the secluded retreat of Four Seasons Resort Lana'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lana'i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on-site observatory.

The Four Seasons Resort Lana'i is looking for a Pool Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

• Train, evaluate, lead, motivate, coach, and discipline all employees to ensure that established cultural and core standards are met.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, residents, and group contacts.
• Ensure quality of all food & beverage items, amenities, ingredients, and preparation methods, and restock and organize all products and equipment to provide an attentive and distinctive Recreation experience.
• Quality checks to ensure guest satisfaction.
• Conduct pre-shift meetings to ensure effective communication and cooperation with staff.
• Support in all areas such as food running, replenishing towels, attending, or serving when necessary.
• Train and coach all team members daily on Forbes and all standard training manuals to guarantee the finest service potential.
• Handle guest and resident complaints, concerns, and special requests while ensuring smooth service flow and high guest satisfaction.
• Implement and follow up on development programs related to service standards, products, and hotel policies.
• Assist with the service and preparation of beverages and food to guests and amenities.
• And more.

• Successful candidate must possess legal work authorization in United States.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts. Ability to work outdoors in all weather conditions.
• Weekend and Holiday availability required.
• Familiarity with luxury service standards and guest engagement techniques.

• Hourly Rate: 27.02
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary…