Client Relations Manager - Maintenance

Client Relations Manager - Maintenance (48785)

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Juniper is Growing! We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for the client’s landscaping needs.

Juniper is a full-service landscape design, build, and management company servicing the Southeast. We are recognized as an award‑winning leader in our industry with over 20 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.

We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!

• Grow existing client’s business as well as secure new clients within the Construction Landscaping Services.
• Setting & managing expectations with our clients.
• Building strong, favorable relationships with our clients.
• Managing all interactions with clients’ decision makers (DM) pertaining to deadlines, pricing, and follow‑up at the DM level.
• Managing the financial portion of contracted work, including original contracts and change orders. Monitor small enhancement/change‑order sales and interactions on projects completed by the field supervisor and their client peer (not a main DM).
• Communicating all pertinent information, including changes in scope, deadlines, and expectations to the DM even after the job is ongoing.
• Gathering accurate information for the estimating and design team to perform their duties, including all job information and deadlines.
• Turning over contracted work to operations with accurate plans, proposals, contracts, budgets, and schedules.
• Monitoring and being accountable for project and account Gross Margin.
• Communicating with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
• Reporting on potential and secured sales weekly.
• Creating forecasts for your market to help the company better plan for fluctuations in demand.

• Sense of urgency – never let a client’s call or email go unanswered. Follow‑up calls, texts, or emails must be sent promptly. Zero tolerance for lack of availability or follow‑up.
• Over‑communication both internally and externally. Communicate internally to ensure requests are fulfilled and with clients when changes happen.
• Clear understanding of market & client. Accurately report market state, forecast growth or decline, service failures, and improvement areas, and report positive news to internal sales support.
• Strong networking ability – active member of relevant organizations, promote Juniper’s brand, secure new opportunities, conduct or sponsor training events.
• Knowledge of scopes such as horticulture, pest & fertilization, arbor work, etc.
• High level of proficiency with Office products, presentation preparation, and generating client‑catered marketing materials.
• Strong established reputation in the industry – a plus.
• Certified CEU instructor – a plus.
• Any licenses and qualifications – a plus.

Entry level

Full‑time

Sales and Business Development

Landscaping Services

Equal Opportunity Employer