Client Relations Manager - Install

Client Relations Manager - Install (48784)

1 week ago – Be among the first 25 applicants.

Juniper is Growing! We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for the client’s landscaping needs.

Juniper is a full‑service landscape design, build, and management company servicing the Southeast. We are an award‑winning leader with over 20 locations and 2,000+ team members. Our culture welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.

We offer career growth opportunities and excellent benefits, including health, dental, and vision insurance, 401(k), and PTO plans. Join our company where we Welcome / Grow / Celebrate you at Juniper!

• Grow existing clients’ business and secure new clients within Construction Landscaping Services.
• Set and manage expectations with our clients.
• Build strong, favorable relationships with our clients.
• Manage all interactions with client decision makers (DM) regarding deadlines, pricing, and follow‑up.
• Manage the financial portion of contracted work, including original contracts and change orders.
• Communicate all pertinent information to the DM, including changes in scope, deadlines, and expectations, even after the job is ongoing.
• Gather accurate information for the estimating and design team.
• Turn over contracted work to operations with accurate plans, proposals, contracts, budgets, and schedules.
• Monitor and be accountable for project and account gross margin.
• Communicate with operations to ensure they fully understand client expectations for every new project.
• Report on potential and secured sales weekly.
• Create forecasts for your market to help the company plan for demand fluctuations.

• Sense of urgency – respond to client calls and emails promptly; zero tolerance for lack of availability or follow‑up.
• Over‑communication internally and externally to keep all departments and clients informed.
• Clear understanding of your market and clients; report on market state, growth, service failures, and improvement needs.
• Strong networking ability; active within relevant organizations, promote Juniper’s brand, and secure new opportunities.
• Knowledgeable in horticulture, pest & fertilization, arbor work, etc.
• High proficiency with Office products, presentation preparation, and client‑centered marketing materials.
• Strong established reputation in the industry is a plus.
• Certified CEU instructor is a plus.
• All licenses and qualifications are a plus.

We are an Equal Opportunity Employer.

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Sales and Business Development
Industries:
Landscaping Services