Visitor Reception Center, CAC & Fingerprinting Support Specialist

Visitor Reception Center, CAC & Fingerprinting Support Specialist

Akima is looking for a Visitor Reception Center, CAC & Fingerprinting Support Specialist on-site at the Naval Support Activity, Panama City (NSA PC).

Location:

Panama City Beach, FL

Job :

Responsibilities:

• Identification Card Administration (ICA):
  • Provide  services to active duty, reserve, retired military personnel, dependents, civilian employees, and verified contractors via the Trusted Associate Sponsorship System (TASS).
  • Process CACs and other DoD identification cards per DoD regulations and AFI 36‑3026, including eligibility verification, issuance, retrieval, and destruction of cards.
  • Serve as a Verifying Official on the DEERS/Real‑Time Automated Personnel Identification Systems (RAPIDS) terminal, ensuring data accuracy.
  • Respond to telephone inquiries and assist customers with eligibility, application requirements, and DEERS‑related questions.
  • Return failed or retrieved CACs to the Defense Manpower Data Center (DMDC) promptly.
  • Verify and update personnel data in accordance with DoD, OPNAV, BUPERS, and other relevant directives.
  • Provide support for PIN resets and PKI certificate updates.
  • Initiate CAC requests and distribute CACs and PINs in accordance with RAPIDS User Guide.
  • Ensure compliance with Homeland Security Presidential Directive 12 (HSPD
    12) and Federal Information Processing Standards (FIPS
    201‑1).
  • Notify appropriate security personnel of any unauthorized or unsafe acts.
  • Maintain RAPIDS equipment in its designated location and ensure workstation security when unattended.
  • Complete and maintain all required DoD online training and certifications for DEERS/RAPIDS operations.
  • Utilize Microsoft Office (Outlook, Word, Excel, PowerPoint), Microsoft Teams, and SharePoint for communication and documentation.
• Fingerprinting Support:
  • Provide electronic fingerprinting services for submission to the FBI and the Office of Personnel Management (OPM) using a live‑scan fingerprinting solution.
  • Ensure all equipment (hardware, software/firmware), facilities, personnel, and support services meet SWFT and OPM standards.
  • Support nationwide fingerprinting services, including U.S. territories, for up to 190 personnel annually (approximately 16 scans per month).
  • Submit fingerprints via the OPM‑approved Secured Web Fingerprint Transmission (SWFT) system.
  • Ensure electronic fingerprint files meet OPM SWFT format requirements for prospective new hires located across the United States and its territories.

Qualifications:

• Security Clearance:
  • Must have a favorably adjudicated Tier 3 Background Investigation for access to Controlled Unclassified Information (CUI).
• Education & Experience:
  • High school diploma or equivalent required.
  • Minimum of one year experience in a customer service environment preferred.
• Specialized
  
  Experience:
  
  
  • HR background in at least one of the following disciplines:
    Military Pay, Military Personnel, Travel Claims, or Navy Transportation.
  • Equivalent experience in the private sector or other federal agencies may be substituted.
• Technical Proficiency:
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams, and SharePoint.
  • Familiarity with DEERS/RAPIDS systems and associated DoD policies and user guides.
  • Experience with live‑scan fingerprinting systems and electronic submission via SWFT.
• Communication
  
  Skills:
  
  
  • Proficient in oral and written communication.
  • Ability to explain complex procedures and policies clearly and professionally.
• Administrative
  
  Skills:
  
  
  • Strong attention to detail, grammar, spelling, punctuation, and military terminology.
  • Ability to operate standard office equipment including computers, copiers, scanners, and fax machines.
• Certifications:
  • Must obtain and maintain all required DoD certifications for DEERS/RAPIDS and SWFT fingerprinting operations.

Work Type:
On‑Site