Salesperson, Customer Service Rep

Description

Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and providing a positive buying atmosphere.

• Sales efficiency through product knowledge, company standards, and customer/company expectations
• Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer
• Know and understand equity and values, and be able to explain depreciation to the customer
• Customer relations
• Team efforts
• Follow up
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.

• High School Diploma or GED
• Customer relations experience
• Must be able to qualify for a Sales license
• Valid driver’s license
• Clean MVR – Demo vehicles (including test drives)
• Exceptional industry knowledge – makes, models, features, etc.
• Professional appearance
• Basic computer skills

• Modesty – customers do not respond well to bravado and arrogance
• Conscientiousness
• Achievement Orientation
• Self-Motivated - Not easily Discouraged
• Business acumen – focused on building repeat customers & referrals
• Excellent Listener
• Accountability

• Ability to decipher quickly customer needs.
• Listens more than they speak
• No supervisory responsibility
• Regular and substantial contact with others
• Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information.
• Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
• Tasks are multiple and focus more on single processes. Work is sometimes standardised and sometimes varied.
• There is no responsibility for budget, revenues and/or expenditures.
• Performs duties within scope of general Company policies, procedures and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgement in adapting broad guidelines to achieve desired result.
• Regular exercise of independent judgement within accepted practices.
• Makes recommendations that affect policies, procedures and practices.
• Refers exceptions to policy and procedures to the supervisor.

• Work involves some exposure to moderate risk of accident and requires following basic safety precautions.
• Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.

Entry level

Full‑time

Sales and Business Development

Advertising Services