Business Development Representative

Join to apply for the Business Development Representative role at Bill Cramer Chevrolet Cadillac Buick GMC

As a family owned and operated business, Bill Cramer has been proudly serving the Panama City area for 60 years. We are currently looking for Business Development Representatives to join our growing team.

Base pay range: $17.00/yr - $17.00/yr

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Discount
• Paid Time Off
• Life Insurance

• Answer all incoming phone calls according to a proven, pre‑set script, and schedule a service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow‑up contact if no appointment is made in the system.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on the appointment board in the Business Development Center.
• Reschedule “no‑show” customer appointments.
• Follow‑up with the service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in the database.
• Contact the current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via email and phone to schedule a service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department/manager and follow‑up.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the company’s core values.
• Maintain accurate time‑keeping record in the timekeeping system.
• Comply with company policies and procedures.
• Observe all federal, state, local and company safety rules and regulations in the performance of duties.
• Other duties as assigned.

• Experience preferred.
• Excellent listening, communication and customer service skills.
• Ability to multitask.
• A positive attitude and professional appearance.
• Valid Driver’s License.

We are an Equal Opportunity Employer.

All applicants must submit to and pass pre‑employment testing to include a background check, drug screening and MVR.