Insurance A​/R Specialist

Insurance A/R Specialist

Location:

Panama City, FL (Florida Regional Office)

Company: NHC Home Care Florida Regional Office – a division of National Health Care Corporation, an innovator in long‑term care delivery.

Position Overview:

The Insurance A/R Specialist works under the direction of the Billing Manager to ensure accurate and timely collection of Homecare accounts receivable from Medicare, managed care, and commercial insurance.

• High school diploma. Additional business and computer courses desirable.
• 3+ years of third‑party healthcare billing experience, preferably in home health care, with experience handling multiple carriers, EOBs, and claims denials.
• Knowledge of Medicare and Third‑Party Insurance Guidelines.
• Self‑motivated and able to work with little supervision.
• Proficient in verbal and written communications, including active listening skills.
• Strong organizational skills, work ethic, and high attention to detail.
• Investigative personality – ability to efficiently determine the problem and resolve issues.
• Excellent customer service and telephone etiquette skills.

• Ability to speak, read, write, and comprehend to carry out job duties.
• High mental acuity to perform job requirements and learn new skills.
• Ability to work cooperatively with insurance companies, patients, and other NHC Home Care staff.
• Predictable and consistent attendance.

• Work outstanding aged accounts reports.
• Maintain a file on accounts requiring follow up until resolution.
• Review claims denials and submit corrected claims and/or appeal follow‑ups.
• Assist patients in understanding their balances after insurance processing.
• Serve as a reliable resource for other staff regarding insurance requirements.
• Communicate with homecare offices for claim and collection follow‑up.
• Perform other duties as assigned.

EOE