Patient Account Representative

Responsibilities

Patient Account Representative Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86‑bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

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The Patient Account Representative is responsible for working throughout the patient revenue cycle to include but not limited to verification of benefits, processing insurance claims, collecting payments, communicating with patients regarding their financial responsibilities, and processing charity applications.

• Billing and Collections Responsibilities:

  • Provides account and billing information to patients, collection/early out/ and physician billing agencies.
    • Priority is to complete in a timely manner with follow up on insurance companies owing a balance.
    • Follows up on third party accounts that are pending on the AR.
  • Ensures the effective implementation of collection measures for uncollected accounts:
    • Controls collection efforts of accounts in an organized, professional and efficient manner.
    • Contacts patients within the required timeframe regarding outstanding balance.
    • Prepares billing correspondence within required timeline.
    • Ensures the assigned contacts are made daily and documented.
  • Provides required follow-up on all patient balance accounts as assigned.
  • Priority in timely follow‑up efforts on accounts aged over 90 days.
  • Documents follow‑up efforts clearly with phone, person contacted, resolution, and check numbers as applicable.
  • Ensures collection letters are sent to comply with established corporate policy and collection procedures.
  • Reviews accuracy of demographics and billing information in the system.
  • Maintains documentation of accounts placed with the bad debt agencies. Acts as a liaison with each agency.
    • Identifies accounts that are ready for placement with the bad debt agencies.
    • Sends bad debt ready accounts to each agency.