Order Director of Case Management

Facility Case Management Director (RN/LCSW/LMSW)

About the Role:

The Facility Case Management Director is responsible for the overall leadership, management, and coordination of the hospital’s Case Management Department. This role ensures compliance with organizational policies, regulatory requirements, and best practices while integrating patient care coordination and discharge planning across hospital departments and external partners.

This position provides strategic and operational leadership for all daily case management functions and is accountable for achieving performance, quality, and operational outcomes through strong interdisciplinary collaboration. The ideal candidate is an experienced acute care case management leader with executive presence, strong data‑driven decision‑making skills, and the ability to lead teams through change.

• Direct and evaluate departmental operations, including:
• Case management model and workflows
• Staffing, skill mix, and FTE management
• Staff onboarding, education, and competency development
• Use of information technology and documentation systems
• Allocate resources to meet productivity, quality, and operational goals
• Provide oversight of all core Case Management functions and professional practice
• Ensure timely, high‑quality care coordination and discharge planning with accurate documentation
• Partner with the Facility CFO and Division Case Management Leadership to achieve strategic goals
• Monitor performance metrics, analyze data, and lead sustainable performance improvement initiatives
• Ensure compliance with organizational policies, procedures, and regulatory standards
• Build strong working relationships with key stakeholders, including:
• Chief Medical Officer (CMO)
• Chief Nursing Officer (CNO)
• Ancillary Service Leaders
• Ethics & Compliance and Legal teams
• Lead with integrity by adhering to the organization’s Code of Conduct, Mission, and Values
• Perform additional duties as assigned

Required:

• Active licensure as one of the following:
• Registered Nurse (RN)
• Licensed Clinical Social Worker (LCSW)
• Licensed Master Social Worker (LMSW)
• Minimum of 3 years of recent acute care hospital Case Management experience
• Minimum of 2 years of Case Management leadership experience

Preferred:

• Master’s degree in Nursing, Health Administration, or Business Administration

• Proven ability to lead acute care hospital case management teams
• Demonstrated success reducing length of stay and improving patient flow
• Strong experience managing hospital capacity and complex patient populations
• Comfort with data analysis, performance metrics, and process improvement initiatives
• Executive presence with excellent communication, presentation, and relationship‑building skills
• Ability to manage multiple priorities, work independently, and lead through change
• Energized leader who collaborates effectively with physicians, executives, and interdisciplinary teams

• Annual Patient Admissions: ~17,757
• Total Hospital Beds: 407 (Case Management oversees the entire hospital)

• Reports to:
  
  Division Vice President of Case Management (Tri Star)
• Schedule:
  
  Administrative hours
• May include occasional on‑call rotations or late evenings

Why Join Us:
This is an opportunity to make a significant impact at a large, complex acute care facility. The successful candidate will play a key role in improving patient outcomes, optimizing hospital resources, and leading a high‑performing Case Management team.