Front Desk Agent

Hilton Garden Inn Panama City Beach is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

Located in the heart of Panama City's business district, the Hilton Garden Panama City Beach offers a vibrant and welcoming atmosphere for both guests and employees. We are committed to delivering exceptional service with our modern amenities, comfortable accommodations, and a friendly team dedicated to making every stay memorable. Just minutes from the beautiful beaches and local attractions, including St. Andrews State Park and Tyndall Air Force Base, our hotel is the perfect place to grow your career in hospitality.

If you are passionate about creating outstanding guest experiences and thrive in a supportive, team-oriented environment, we would love to have you join us at Hilton Garden Panama City.

Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at Hilton Garden Inn Panama City Beach offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. You will enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture.

It is a great place to thrive professionally while contributing to an engaging guest experience.

• Comprehensive Benefits:
  Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leaves, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially…