Front Office Supervisor Hotel Indigo Panama

Job Summary The role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.

Primary Responsibilities & Essential Functions Attend weekly management meetings when required

Assist front desk with their duties and help create or update procedures

Troubleshoot system errors and resolve technical issues as they arise

Answer phones and respond to emails in a professional manner

View, manage, and organize reservations

Resolve and follow up on guest complaints or issues promptly

Ordering and inventory management for front desk supplies

Cover hourly shifts as needed

Communicate daily shift directions and updates during pre-shift meetings

Welcome guests, record their information and assign rooms based on their needs

Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs

Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies

Assist with any other reasonable request

All other duties as assigned

Education and Experience Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

Ability to read, write, speak, and communicate in basic English preferred.

Experience in hospitality preferred

At least 1 year experience in a supervisory role preferred

Knowledge, Skills, Abilities Detail oriented and thorough

Ability to perform consistent work to the highest of standards

Ability to remain discreet and respect the privacy of guests

Ability to interact with guests in a pleasant friendly way Identify and resolve issues related to position independently

Commitment to delivering excellent customer service

Maintain composure under pressure and handle challenging situations professionally

Listen and respond quickly to residents and guests requests in a genuine and attentive manner

Be organized, proactive, productive, and self-motivated showing a positive attitude

Strong attention to detail and ability to meet deadlines

Physical Demands Walking, standing for long periods of time Lifting, bending, reaching as needed

Frequent keyboarding

Must be able to life 25lbsWorking Conditions Primarily indoors with exception of assisting bellman or guests outside

Possible exposure to extreme heat or cold depending on season

Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.