System Technician

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other

Required:

None

Job Family: Technical Support Services

Skills: Computer Systems, Customer Service, Troubleshooting

Certifications: None

Experience:

3 + years of related experience

US Citizenship

Required:

No

Transform technology into opportunity as a Systems Technician III with GDIT in Panama City Beach, Florida. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, hard drives, monitors and video teleconferencing hardware).
• Provides software and system troubleshooting and support.
• Provides technical support and training to end-users
• Provide guidance, work related leadership and mentoring to less-experienced technicians
• Maintains current knowledge of relevant technology as assigned (desktop support)
• Participates in special projects as required

• Education:
  
  High School diploma and 5+ years of directly related experience OR Associates Degree and 3+ years of directly related experience
• Experience:
  
  Must have experience supporting end-user computing and customer support
• Strong written and oral communication
• Excellent customer service skills are required
• Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office, Office 365)
• Experience with desktop/laptop and application support
• Support for handheld devices ( iOS and Android)
• Solid understanding of basic networking principles
• Location:
  
  Must go into the office in Panama City, FL 5x a week

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $26.97 - $36.49. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA FL Panama City

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are…