Supervisor, Installation & Repair

Supervisor, Installation & Repair at RG Fiber

Make an Impact. Lead a Team. Build Something That Lasts. At RG Fiber, we’re building more than a network — we’re building stronger communities. When people can connect, work, learn, and thrive, the entire community moves forward. That’s our purpose, and we back it up with action, accountability, and heart.

Full-time

• Lead, coach, and support a team of skilled technicians responsible for installing and repairing voice, video, broadband, and fiber services.
• Oversee day‑to‑day field operations, scheduling, service orders, preventive maintenance, and troubleshooting.
• Ensure high‑quality workmanship, safety compliance, and timely completion of work.
• Conduct quality control assessments and audits to keep work standards high and repeat truck rolls low.
• Serve as the go‑between for Operations, Sales, Engineering, and Customers — keeping everyone aligned and informed.
• Analyze trouble tickets and productivity data to identify wins, gaps, and opportunities for improvement.
• Train and develop technicians on evolving fiber and fixed wireless technologies.
• Model professional behavior and create a team culture of accountability, pride, and ownership.
• Take part in hiring, performance feedback, coaching, and recognition.
• Maintain accurate reporting, inventory accountability, crew schedules, and compliance documentation.
• Jump in to support other RG Fiber markets as needed.

• 5+ years in telecommunications installation, repair, construction, or field operations.
• Strong knowledge of copper, HFC, GPON, Fiber‑to‑the‑Home systems, and broadband provisioning.
• Experience leading, training, or mentoring field teams – formal supervisor experience a plus.
• Solid understanding of AC/DC theory and safe work practices.
• Strong problem‑solving skills – you see issues, own them, and fix them.
• Organizational and time management skills that would make even the most chaotic day look effortless.
• Ability to communicate clearly and confidently – written, verbal, and in the field.
• A clean driving record, valid license, and willingness to work flexible hours as needed.

• Walk job sites, climb ladders, work in attics, yards, easements, and outdoor environments.
• Work with small components, tools, and testing equipment.
• Lift equipment up to 90 lbs when needed.
• Work safely around electrical and utility structures – safety first, always.

EOE/Disability