IT Support Engineer L2

WE’RE HIRING FOR IT SUPPORT ENGINEER L2 IN PANIPAT, INDIA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive IT Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

Provide end-to-end onsite IT support by independently resolving incidents and service requests, delivering  VIP user support , supporting  Digital Bar/Walk-in Centre operations , troubleshooting workplace technologies, and ensuring a high-quality user experience across all support activities.
Manage and support IT infrastructure and workplace technology, including  PCs and laptops ,  POS systems ,  barcode scanners ,  payment devices ,  printers ,  meeting room AV equipment ,  Microsoft Teams ,  Zoom , and provide  hands-and-eyes support  for server and network teams while maintaining accurate  asset management  and  CMDB records .
Execute IT lifecycle and continuous improvement activities, including  device refresh projects ,  device staging and deployment ,  data migration support ,  stock management ,  ticket management ,  SLA/KPI compliance ,  process automation initiatives ,  user training ,  new hire onboarding , and  escalation management .

What You Need:

Strong  technical troubleshooting  and  client-side incident resolution  skills with the ability to diagnose and resolve hardware, software, and workplace technology issues efficiently.
Experience providing  VIP/Executive Support , combined with excellent  customer service ,  stakeholder management , and  communication skills .
Good knowledge of  Windows ,  macOS ,  Microsoft 365 (Office 365) ,  ITSM tools ,  Hardware Asset Management (HAM) , and enterprise workplace applications.
Understanding of  LAN/WAN networking ,  server room environments ,  printer support ,  audio-visual (AV) technologies , and  endpoint device management .
Ability to  prioritize multiple tasks , work independently in a fast-paced environment, communicate fluently in  English and the local language , and apply  ITIL best practices  where required.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!