Parts Specialist

Job Title

Parts Specialist – O'Reilly Auto Parts (Paola, KS)

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.

• Follow and promote all company customer service programs.
• Greet retail/walk‑in customers in a friendly manner and assist them in selection of merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center.
• Assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in‑store services for customers where state and local laws allow.
• Occasionally drive a delivery vehicle when business needs dictate.
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

• Familiar with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call .

Entry level

Full‑time

Sales and Business Development

Retail