Guest Advocate; Cashier or Front of Store Attendant​/Cart Attendant; T0532

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0532)

Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption and guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build a welcoming guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests while completing daily tasks
• Engage with guests to help solve their specific needs
• Make the guest aware of current promos, store activities and events
• Be knowledgeable about tools, products, and services available in the total store to solve issues and improve the guest experience
• Thank guests and let them know we’re happy they chose to shop at Target
• Know and speak to the benefits of Target Loyalty programs and assist with application or sign-up as needed
• Scan and bag items efficiently, accurately and in compliance with safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining service and accuracy
• Understand and show guests how to use features and offerings within the Target App including Wallet
• Be familiar with Order Pick-Up, Drive Up, and online ordering; direct guests to enroll, activate and use these features
• Handle returns following policies and procedures and escalate as needed
• Maintain a clean, clutter-free work area and stock supplies during open hours
• Demonstrate a culture of ethical conduct, safety and compliance; work safely at all times and report hazards
• Support guest services such as order pickup (OPU), Drive-up (DU) orders and DU returns; comply with applicable laws and policies
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others – including guests and fellow team members
• You thrive in a fast-moving, active environment where teamwork, flexibility, and problem solving are key
• You are open to a flexible schedule with varying hours, days or shifts (including nights, weekends, holidays and peak times)

The Good News is that we provide training to help you learn what you need to know to be a Guest Advocate.

Basic skills we value include: communicating effectively, a welcoming attitude, attention to detail, willingness to educate guests about products and services, ability to use handheld scanners and other technology, and the ability to work independently or as part of a team.

• Accurately handle checkout operations and cash office support as needed
• Scan, handle and move merchandise safely; lift up to 10 pounds frequently and up to 44 pounds occasionally
• Flexible schedule (including nights, weekends and holidays); reliable attendance
• Ability to stay mobile for the duration of a shift
• Ability to work in varying temperatures and conditions while performing job duties

Benefits information:
Find competitive benefits from financial and education to well-being and beyond at

Benefits Eligibility (URL: )

Americans With Disabilities Act (ADA) Target will make reasonable accommodations for applicants with disabilities. For accommodations, please contact candidate.acc Non-accommodation-related requests will not be addressed through this channel.

Applications for this role are accepted on an ongoing basis with no specific deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Legal

Industries

• Retail

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