Concierge

Absolutely — here’s the updated version with Casual clearly built into the title, schedule, and messaging.

Location: Papillion, NE
Service Line: Hillcrest Mable Rose
Schedule: Casual | Flexible Scheduling Based on Community Needs

Hillcrest Health & Living is looking for a friendly, polished, and service-focused Concierge to join our team at Hillcrest Mable Rose in Papillion, NE.

This casual opportunity is a great fit for someone who enjoys helping people, creating a great first impression, and wants flexibility while still being part of a welcoming senior living community.

The Concierge is often one of the first people residents, families, visitors, and prospective residents meet, which makes this role an important part of the overall community experience.

At Hillcrest, our mission is simple:
Inspiring people to live their best lives. As a Concierge, you will help bring that mission to life by creating a welcoming environment, supporting residents and families, and helping the community run smoothly.

As a Concierge
, you will serve as a central point of contact for residents, families, visitors, and team members.

You will:

• Greet residents, families, visitors, and guests in a warm and professional manner.
• Answer incoming phone calls and direct them to the appropriate person or department.
• Assist residents and families with questions, requests, and general information.
• Welcome prospective residents and families and help create a positive first impression of the community.
• Monitor the front desk and lobby area to ensure it remains organized, welcoming, and professional.
• Assist with visitor sign-in and other front-desk procedures.
• Communicate messages accurately and promptly.
• Help coordinate resident requests and connect them with the appropriate team member.
• Support basic administrative and clerical tasks as assigned.
• Assist with mail, deliveries, packages, and other front-desk needs.
• Help communicate community activities, appointments, events, and other information to residents and families.
• Work closely with leadership and other departments to support a smooth resident and guest experience.
• Maintain confidentiality when handling resident, family, or team-member information.
• Stay calm and professional when responding to unexpected situations or changing priorities.
• Jump in wherever needed to help support the community.

We are looking for someone who naturally enjoys helping people and understands how important a great first impression can be.

The right candidate will be friendly, approachable, dependable, and organized. You should be comfortable talking with a wide variety of people and able to balance hospitality with strong attention to detail.

Ideal candidates will have:

• A warm, welcoming, and professional personality.
• Strong customer-service and hospitality skills.
• Excellent verbal and written communication skills.
• Strong organization and follow-through.
• Ability to manage multiple priorities at the same time.
• Strong attention to detail.
• Comfort answering phones and assisting visitors in person.
• Ability to remain calm and professional in a busy environment.
• Strong teamwork and interpersonal skills.
• Comfort using computers and basic office technology.
• Flexibility to pick up shifts based on community needs.
• A genuine interest in working with aging adults and their families.

• High school diploma or equivalent preferred.
• Previous receptionist, concierge, front desk, hospitality, customer-service, senior living, or administrative experience preferred.
• Experience working in a service-focused environment is helpful but not required.

The front desk sets the tone for the entire community.

A friendly greeting, a…