Program Coordinator - Crisis Stabilization and Resource Center

Program Coordinator - Crisis Stabilization and Resource Center

4 days ago Be among the first 25 applicants

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team‑oriented environment, then Heartland Family Service is the agency for you.

The Program Coordinator will support the Program Director and Clinical Supervisor in overseeing the Crisis Stabilization and Resource Center (CSRC), with supervisory responsibilities and key support functions for direct care program staff. The CSRC serves adults experiencing acute mental health crises and provides respite care as needed. This role requires strong decision‑making, direct communication skills, problem‑solving, organization, attention to detail, and the ability to prioritize tasks and meet deadlines.

Between $45,600 and $57,689 (salary is determined by total years of relevant experience)

40 hours per week

• Bachelor’s Degree or 3 or more years’ experience in a related field in human services, psychology, social work, sociology, or a related field.
• Substance abuse and mental health experience preferred.
• Supervisory experience preferred.
• Valid driver’s license / acceptable driving record.

• Provides regular supervision, training, and support for all non‑clinical program staff.
• Hires, supervises, monitors, trains, evaluates, and develops non‑clinical program staff.
• Evaluates efficiency and effectiveness of non‑clinical service providers to ensure quality care.
• Develops and coordinates activities for staff, program, and volunteers.
• Develops, maintains, and oversees the staffing schedule; reviews and approves all schedule updates.
• Assists in facilitating educational participant support groups and trains staff to facilitate these groups.

• Provides direct oversight of admissions, coordinating with clinical staff, referral, and funding sources.
• Oversees client intake, care, and discharge, ensuring documentation is complete, accurate in the EHR, and compliant with billing requirements.
• Networks and collaborates with community providers and agency programs to assist clients in accessing resources.
• Works as part of a team to provide trauma‑informed care to clients.
• Documents client activity, progress, and needs per established procedures.

• Participates in program quality improvement teams and work groups, guides implementation of projects, policies, and initiatives.
• Ensures staff are compliant with all required trainings.
• Collects and monitors data needed for reports.
• Updates, develops, and completes program forms.
• Monitors and manages deadlines for reports, projects, and tasks.
• Monitors inventory of supplies, food, training materials, furnishings, and outdoor equipment.

• Work schedule provides variability to ensure more support for evening and overnight shifts.
• Provides shift coverage, including evenings and weekends, when no staff or on‑call coverage is available.
• Performs other program‑related duties as assigned.

• Displays a courteous and caring attitude to clients, staff, volunteers, and visitors.
• Cooperates and collaborates with program staff, volunteers, and other agency departments.
• Is dependable and punctual with scheduling and attendance.
• Abides by all program and agency procedures, policies, and requirements.
• Creates, maintains, and shares (as appropriate) a dynamic self‑care plan.
• Essential functions of this job are to be performed on the company’s physical work site.