Consumer Leader shadow lake

Consumer Experience Leader (FT) - shadow lake at Carhartt.

Inspired by Hard Work. In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

• Position Location:
  
  Retail Location
• Department: D2C
• Reports To:
  
  Store Leader
• Job Classification:
  On-site
• FLSA Status:
  Non-Exempt

• Cultivate an environment of genuine consumer connection by delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support training, coaching and feedback of associates to ensure positive growth.
• Support the Store Leader and Assistant Store Leader with timely execution of store controls and operating standards while contributing to profitability and a safe work environment.
• Communicate operations data, product information, trends, needs, local competition, and events to Store Leader and Assistant Store Leader.
• Support revenue-building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve or exceed store goals.
• Assist with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events and grow brand awareness in the local community.
• Assist with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

• HS Diploma or GED required;
  College degree preferred.

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC skills: POS Systems and Microsoft Office.
• Must be available weekends.

• Typical retail environment; store setting. Extended periods of standing; typing on a computer is required.
• Moderate lifting (30-40 lbs).
• Retail hours; national travel up to 5%.
• This position has an on-site location; associate will work on-site for all work-related activities.
• Carhartt is a tobacco-free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in part the job duties outlined above at any time and without advance notice to the employee.

• Mid-Senior level

• Full-time

• Other

• Retail Apparel and Fashion