Retail Associate

Our values start with our people; join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require.

The Associate may be requested to perform additional tasks in specific situations if performance of these tasks will help achieve our customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keep clutter free, clear egress to emergency exits, and immediately correct or report any unsafe conditions or practices to Store Leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
• Assist customers in any way necessary – be register‑trained, help customers with merchandise, and answer customer questions politely and knowledgeably. Greet all customers by making eye contact, smiling, and saying “hello” throughout the store and say “thank you” with every register transaction.
• Provide prompt and efficient responses to customers at all times. Respond to customer service calls immediately, handle all customer issues courteously and helpfully, calling a member of the Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas including the front‑end, sales floor and restrooms to maintain merchandise, customer and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to…