Resident Services Coordinator

Resident Services Coordinator

Tempe, AZ | $37,000.00 - $47,000.00

Employment type:

Part-time

Shift: Mondays 3pm-7pm, Wednesdays 3pm-9pm, Thursdays 3pm-8pm, Fridays 3pm-8pm

Primarily responsible for delivering personalized customer service within an on‑site, mid‑rise condominium community. Duties include assisting residents with requests and professionally de‑escalating concerns, warmly greeting residents and guests, issuing keys to approved vendors, logging packages in and out, and coordinating a variety of services designed to enhance the overall resident experience and lifestyle.

• Primary point of contact for the community through managing all phone calls, granting authorized access to the community gates and main lobby, greeting residents & visitors, providing community information, guidance on parking, logging resident packages and assisting residents with scheduling amenity reservations.
• Display a professional, dynamic, and customer‑focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Manage and professionally de‑escalate difficult situations.
• Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
• Maintain and update residents’ contact information via Building Link onsite software.
• Perform and report daily community inspections of common areas for cleanliness and safety concerns; clean up accidental spills and disinfect area as needed.
• Other related duties as directed by management, Board of Directors and Committee members.

• Excellent verbal and written communication skills.
• Ability to multitask while staying focused and detail‑oriented.
• Ability to manage multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organizational skills.
• Proficiency with computer programs and database systems, including Microsoft Office, Building Link, Geo Phone app, internet and e‑mail systems.
• Positive and effective interaction with residents and staff at all levels.
• Professional and timely handling of customer service requests.
• Capacity to work collaboratively and cooperatively within the department and with other departments.

• Standing, sitting, moving throughout the day as needed and utilizing a computer in an office setting.
• Walking the property grounds, picking up trash/debris as needed.
• Setting up/breaking down chairs, tables, etc. as needed for meetings and events.
• Installing and/or removing the service elevator padding as needed.

Entry level