Lead Esthetician

No job description for a position can possibly include all duties that may be requested by a guest or required by the hotel. The objective of all positions is to effectively provide services personally or immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

The Lead Esthetician is responsible for guest satisfaction within the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures. In addition to providing exceptional Esthetics services, the Lead Esthetician serves as a departmental resource, supporting team development, operational organization, and consistency in service standards.

To provide and maintain the highest standards of Esthetics, facial treatments, and recommendations for home care while supporting daily operational procedures and delivering exceptional guest care. The Lead Esthetician creates an atmosphere of rest and relaxation for guests, resulting in increased guest satisfaction, retention, treatment bookings, and retail sales for Joya Spa. The Lead Esthetician focuses on exceeding guest expectations by recognizing and honoring individual guest preferences, maintaining Omni service standards, and always ensuring guest safety.

In addition to performing Esthetics services, the Lead Esthetician supports Spa Leadership through team training, departmental organization, operational consistency, and communication. The Lead Esthetician is a working, non-management position, with the primary responsibility remaining for the delivery of exceptional guest services.

• Reading, writing, and oral proficiency, demonstrating the ability to effectively communicate with associates, members, and guests.
• Excellent communication and interpersonal skills.
• Pleasant, professional, and outgoing personality.
• Preferred minimum of two years of experience in the Esthetics field, including one year of experience in an upscale spa operation.
• Current State of Arizona Esthetics or Cosmetology License required.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Ability to stand and walk for extended periods and perform the physical requirements of the position, including bending, reaching, and lifting items weighing up to 30 pounds.
• Demonstrated ability to work collaboratively with peers and Spa Leadership.
• Strong organizational skills and attention to detail.
• Ability to provide guidance, training, and support to fellow Estheticians.

• Provide the highest quality of Esthetics treatments while maintaining professional service standards.
• Work as part of the Spa therapy team to consistently provide the highest possible standard of treatment, creating a sensory journey that helps guests rest, relax, and regain a sense of balance and harmony.
• Begin and conclude treatments at the published times, ensuring established treatment protocols and procedures are followed consistently.
• Ensure all equipment, linens, products, and supplies are properly stocked and maintained in treatment rooms on a daily basis.
• Monitor treatment room inventory levels to ensure proper preparation for scheduled services.
• Ensure all guests depart with a completed home-care prescription or product recommendation following each service.
• Consistently strive to meet established daily, weekly, and monthly retail sales goals.
• Ensure professional products and supplies are used in accordance with established par levels to minimize product waste.
• Set up and maintain treatment rooms according to established procedures, including the timely and proper disposal of used linens.
• Confidently communicate product features, benefits, and service recommendations to guests.
• Maintain cleanliness, sanitation, and safety standards throughout all treatment areas.
• Follow all Omni Hotels & Resorts policies, procedures, and guest service standards.

In addition to fulfilling all responsibilities outlined above, the Lead Esthetician serves as a resource and support for the Esthetics team, promoting operational consistency, team engagement, and exceptional service standards.

• Coordinate and facilitate an Esthetics team All Together Get Together (ATGT) every other month.
• Encourage open communication, collaboration,…