In Room Dining Server

JOB SUMMARY

This position contributes to Sanctuary’s success by assembling orders, delivering and serving food and beverages to our guests in a personable, courteous and professional manner.

Note:

the following duties and responsibilities are not all-inclusive

• Be thoroughly familiar with the menus, wine list, ingredients and preparation for each dish.
• Ensure that all food plates are transported in a hot box.
• Thorough knowledge of the room layout and the property. Knowledgeable about the resort and its amenities such as Spa and other Food and Beverage Outlets.
• Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
• Fulfill all functions as required by accounting.
• Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
• Familiar with room service order taker’s duties, and fill that position when needed.
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest’s dining experience.
• Be aware of all liquor laws as well as company and department policies regarding consumption. Relay guest complaints or comments to supervisor.
• Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation
• Keep work area and equipment clean and organized at all times.
• Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Assist in any guest service need that may arise, this is to include ice deliveries, amenity bar items, food delivery to alternate property locations and any other F&B service delivery need.
• Perform any other duties as assigned by F&B Manager and/or Supervisor.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be extremely organized; able to expedite multiple orders completely and correctly. Work well with food and beverage teammates and supporting departments. Must be motivated and a self starter. Take the initiative to identify and undertake projects.
• Must be in good physical condition; able to drive a golf cart, and lift and quickly transport heavy trays and hot boxes up to 60 lbs.
• Able to work outdoors in inclement weather when necessary. Able to carry loaded trays on slippery surfaces. Able to handle hot plates and equipment.
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests. Strong attention to detail a must
• Ability to listen effectively, to speak and write English clearly.
• Knowledgeable regarding food, beverage and room service techniques. Take pride in work.
• Has a sincere desire to provide the utmost in guest service.

• Education - High School Diploma or G.E.D. Equivalent;
  Current Food Handler’s Card.
• Related Work Experience - Previous food and beverage experience required. Must have previous sever experience. Experience with hospitality and customer service required.